Refund Policy

Effective Date: 09 May 2023 

Thank you for shopping at MyEnsy Academy Sdn Bhd. We appreciate your business and strive to provide high-quality digital products, courses, and services. This Refund Policy explains the terms and conditions under which refunds are provided for purchases made on our website, www.myensyacademy.com.

  1. No Refunds for Digital Products and Courses:

We do not offer refunds for digital products and courses purchased through our website. Once the purchase is completed and the product or course is delivered, it is considered non-refundable. This policy applies to all downloadable materials, e-books, online courses, software, and any other digital products available for purchase on our website.

  1. No Refunds for Services or Classes Delivered:

We do not provide refunds for services or classes that have been conducted and delivered in full. This includes one-on-one consultations, coaching sessions, webinars, workshops, or any other form of service or class provided by MyEnsy Academy. Once the service or class has been delivered or fulfilled, it is considered non-refundable.

  1. Exceptional Circumstances:

While our general policy does not include refunds, we understand that there may be exceptional circumstances. If you believe you have encountered such circumstances, please contact our customer support team at [email address] within [number of days] days of your purchase, explaining your situation in detail. We will review your request and, at our sole discretion, determine whether an exception can be made.

  1. Technical Issues:

In the event of technical issues or problems accessing our digital products or courses, please contact our customer support team within [number of days] days of your purchase. We will make reasonable efforts to resolve the issue and provide the necessary assistance to ensure your access to the purchased product or course.

  1. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at [email address]. Our customer support team will be happy to assist you and address any issues you may have.

Please note that this Refund Policy is an integral part of our Terms and Conditions, which govern your use of our website and your interactions with MyEnsy Academy. By making a purchase on our website, you acknowledge that you have read, understood, and agreed to abide by this Refund Policy.

MyEnsy Academy reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.


Terms and Conditions

Please read these Terms and Conditions ("Terms") carefully before using www.myensyacademy.com (the "Website") operated by MyEnsy Academy ("us", "we", or "our").

  1. Acceptance of Terms:

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, then you may not access the Website or use any of its services.

  1. Intellectual Property:

All content and materials available on the Website, including but not limited to text, graphics, logos, images, videos, and software, are the property of MyEnsy Academy and protected by applicable copyright and intellectual property laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from the Website without our prior written consent.

  1. Purchases and Payments:

When you make a purchase on the Website, you agree to provide accurate, complete, and current information for all transactions. You also agree to pay all charges incurred for the purchases made by you or anyone using your account.

  1. Refund Policy:

Our Refund Policy is an integral part of these Terms and can be found on our Website. By making a purchase on the Website, you acknowledge and agree to abide by the Refund Policy.

  1. User Accounts and Security:

To access certain features or services on the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach of your account.

  1. Third-Party Links:

The Website may contain links to third-party websites or services that are not owned or controlled by MyEnsy Academy. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that MyEnsy Academy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.

  1. Disclaimer of Warranties:

The Website and its content are provided on an "as-is" and "as available" basis. MyEnsy Academy makes no warranties, expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. We do not warrant or make any representations regarding the accuracy, completeness, reliability, availability, or timeliness of the Website or its content. Your use of the Website is at your sole risk.

  1. Limitation of Liability:

In no event shall MyEnsy Academy or its directors, officers, employees, or affiliates be liable for any indirect, consequential, incidental, special, or punitive damages arising out of or in connection with your use of the Website, including but not limited to loss of profits, data, or other intangible losses, even if advised of the possibility of such damages.

  1. Governing Law:

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions.

10. Any membership point or reward point will be reset or forfeited if any payment due or cancelation of membership, this included any form of reward and benefit of the membership will be terminated.

11. Changes to Terms and Conditions:

We reserve the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

12.Contact Us:

If you have any questions or concerns regarding these Terms and Conditions, please contact us at [email protected]


updated 6 September 2023.

MYENSY Academy Sdn Bhd - Terms and Conditions for Course Enrollment

1. Course Fees and Payments:

1.1 Course Fee: By enrolling in a course at MYENSY Academy Sdn Bhd ("MYENSY Academy"), you agree to pay the full course fee as specified by MYENSY Academy at the time of enrollment.

1.2 Payment Deadline: You are responsible for paying the course fee by the specified payment deadline. Failure to meet this deadline may result in the cancellation of your enrollment.

1.3 No Refunds: MYENSY Academy does not offer refunds for course fees under any circumstances. Once you have enrolled in a course and made a payment, you are committed to completing the course, and no refunds will be provided.

2. Course Completion and Certification:

2.1 Outstanding Amounts: To successfully complete a course and be eligible for certification, you must clear all outstanding course fees, if any, by the specified deadline. MYENSY Academy reserves the right to withhold certification and course materials until all outstanding amounts are paid in full.

2.2 Attendance, Exams, and Assignments: You are required to attend all course sessions and complete all required assignments and exams, if applicable, in accordance with the course schedule and guidelines provided by MYENSY Academy. Failure to meet attendance or assessment requirements may result in the denial of certification.

3. Code of Conduct:

3.1 Professional Conduct: You are expected to conduct yourself in a professional and respectful manner throughout the course. Disruptive or disrespectful behavior towards instructors or fellow students will not be tolerated and may lead to your dismissal from the course without refund.

4. Intellectual Property:

4.1 Course Materials: All course materials, including but not limited to textbooks, presentations, and online content, are the intellectual property of MYENSY Academy and are provided for your personal use during the course. You may not reproduce, distribute, or share these materials without written consent from MYENSY Academy.

5. Privacy Policy:

5.1 Privacy: MYENSY Academy collects and processes personal data as described in our Privacy Policy, which can be found on our website. By enrolling in a course, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

6. Dispute Resolution:

6.1 Jurisdiction: Any disputes or claims arising from course enrollment or participation will be subject to the exclusive jurisdiction of the courts in Malaysia.

6.2 Informal Resolution: We encourage you to attempt to resolve any issues or disputes with MYENSY Academy informally and in good faith before pursuing legal action.

7. Disclaimer of Liability:

7.1 Limitation of Liability: MYENSY Academy shall not be held liable for any direct or indirect damages, losses, or injuries arising from course enrollment or participation.

8. Termination of Enrollment:

8.1 Grounds for Termination: MYENSY Academy may terminate your enrollment for academic misconduct, violation of the code of conduct, non-payment of fees, or other valid reasons.

9. Course Changes:

9.1 Changes: MYENSY Academy reserves the right to make changes to course schedules, content, instructors, or materials, and students will be notified of such changes as applicable.

10. Force Majeure:

10.1 Force Majeure: MYENSY Academy shall not be liable for any failure or delay in performance due to circumstances beyond its control, such as acts of nature, government regulations, or other unforeseen events.

11. Refund Policy Clarifications:

11.1 Exceptions: If applicable, provide further details on exceptions to the no-refund policy, such as specific circumstances under which MYENSY Academy may consider a refund request (e.g., course cancellation by MYENSY Academy).

12. Student Conduct:

12.1 Expectations: Elaborate on expectations regarding student conduct, including rules against plagiarism, cheating, or any form of academic dishonesty.

13. Data Protection and Privacy:

13.1 Privacy Compliance: Reiterate your commitment to protecting students' personal data and compliance with Malaysia's Personal Data Protection Act (PDPA).

14. Severability Clause:

14.1 Severability: Include a clause stating that if any part of the terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Governing Law:

15.1 Governing Law: Specify that the terms and conditions are governed by and construed in accordance with the laws of Malaysia.

16. Updates to Terms:

16.1 Updates: Communicate that MYENSY Academy reserves the right to update the terms and conditions, and the most recent version will be binding.

17. Course Eligibility: Enroll in Level 3 Programs/Courses conducted by MYENSY Academy to be eligible for enrollment in certain courses. 

18.Special Support Discount: If you apply/utilize the special support discount (additional 30% or 50% off course fees), you must fulfill additional tasks assigned by MYENSY Academy. Failure to complete these tasks will require you to repay the previously enjoyed discount.

By enrolling in a course with MYENSY Academy, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not enroll in the course.

For any questions or concerns regarding these terms and conditions, please contact MYENSY Academy's customer support.